
ISBN
979-13-87631-36-9
Fecha de publicación
28-12-2024
Licencia
D. R. © copyright 2024; Aurora Irma Máynez Guaderrama y Virginia Guadalupe López Torres.
Aurora Irma Máynez Guaderrama
Universidad Autónoma de Ciudad Juárez
0000-0001-8174-3807
Andrea Anaya Gutiérrez
Universidad Autónoma de Ciudad Juárez
0009-0006-5156-342X
Vianey Torres Arguelles
Universidad Autónoma de Ciudad Juárez
0000-0003-0978-3796
Salvador Noriega Morales
Universidad Autónoma de Ciudad Juárez
0000-0001-7813-5835
Acerca de
Human resources are strategic assets because of their great influence on success. Effective management of employees is critical because of their significant contribution to meeting goals, performance, and success (Cwibi, 2022; Mahmoud et al., 2021; Nguyen et al., 2020; Werdhiastutie et al., 2020). Managers must be mindful of and respond appropriately to their needs and demands because doing so increases productivity, personal accountability, morale, and tenure (Hajiali et al., 2022; Mahmoud et al., 2021; Paais & Pattiruhu, 2020). Moreover, effective management of individuals’ needs increases motivation to work (Dongoyaro, 2021).
In the field of management theory and practice, motivation plays a central role (Rybnicek et al., 2019; Steers et al., 2004) because it drives the behavior of people (Hajiali et al., 2022). In an organizational environment, is perceived as a strong desire or need that stimulates employees to work, direct, and maintain satisfactory performance levels (Basalamah & As’ad, 2021; Hajiali et al., 2022; Mahmoud et al., 2021). Motivation has noticeable effects on employees’ desire to use their capabilities to achieve results and increase their autonomy, performance, commitment, job stability, teamwork, personal efficiency, and satisfaction (Baker, 2004; Mahmoud et al., 2021; Paais & Pattiruhu, 2020; Rybnicek et al., 2019).
Another relevant issue in human talent management is job satisfaction. This construct is one of the most studied affective measures in the literature on disciplines such as organizational psychology, administrative management, and human resources (Baker, 2004; Mat Tiya & Mohd Yunos, 2021; Sypniewska et al., 2023). Job satisfaction is a critical variable because of its noticeable influence on customer service and economic performance (Mahmouth et al., 2021). Among its predictor variables, we can find motivation, perception of organizational support, and psychological empowerment, and its consequences are well-being, sustainable employee development, and reduction of abandonment behaviors such as absenteeism and turnover (Baker, 2004; Maan et al., 2020; Sypniewska et al., 2023).
Although motivation is an extensively researched topic, knowledge gaps exist. For instance, Rybnicek et al. (2019) highlighted the need to examine whether commonly used motivation theories are valid. This study considers this question and has two objectives: (1) determine whether job motivation, as explained by Alderfer’s ERG theoretical perspective, has favorable effects on job satisfaction and (2) establish how to improve job satisfaction according to the type of motivational force. The subjects of this study are workers in the export manufacturing industry of the northern border of Mexico. The paper structure has several sections. The first part presents the theoretical background of the variables studied, followed by the methodology and analysis of the collected data and conclusions.
Referencias
Alderfer, C. P. (1969). An empirical test of a new theory of human needs. Organizational Behavior and Human Performance, 4(2), 142-175. https://doi.org/https://doi.org/10.1016/0030-5073(69)90004-X.
Ali, B. J., & Anwar, G. (2021). An Empirical Study of Employees’ Motivation and its Influence Job Satisfaction. International Journal of Engineering, Business and Management, 5(2), 21-30. https://doi.org/10.22161/ijebm.5.2.3. https://doi.org/10.22161/ijebm.5.2.3.
Alrawahi, S., Sellgren, S. F., Altouby, S., Alwahaibi, N., & Brommels, M. (2020). The application of Herzberg’s two-factor theory of motivation to job satisfaction in clinical laboratories in Omani hospitals. Heliyon, 6(9), e04829. https://doi.org/https://doi.org/10.1016/j.heliyon.2020.e04829.
Alsafadi, Y., & Altahat, S. (2021). Human resource management practices and employee performance: the role of job satisfaction. The Journal of Asian Finance, Economics and Business, 8(1), 519-529. https://doi.org/10.13106/jafeb.2021.vol8.no1.519
Arnolds, C. A., & Boshoff, C. (2002). Compensation, esteem valence and job performance: an empirical assessment of Alderfer’s ERG theory. The International Journal of Human Resource Management, 13(4), 697-719. https://doi.org/10.1080/09585190210125868
Baker, W. K. (2004). Antecedents and Consequences of Job Satisfaction: Testing A Comprehensive Model Using Integrated Methodology. Journal of Applied Business Research (JABR), 20(3). https://doi.org/10.19030/jabr.v20i3.2212
Basalamah, M. S. A., & As’ad, A. (2021). The Role of Work Motivation and Work Environment in Improving Job Satisfaction. Golden Ratio of Human Resource Management, 1(2), 94 – 103. https://doi.org/10.52970/grhrm.v1i2.54.
Berliana, M., Siregar, N., & Gustian, H. D. (2018). The Model of Job Satisfaction and Employee Performance. International Review of Management and Marketing, 8(6), 41-46. Retrieved from https://econjournals.com/index.php/irmm/article/view/7183
Chhabra, B. (2013). Locus of control as a mode tor in the relationship between job satisfaction and organizational commitment: A study of Indian IT professionals. Organizations and Markets in Emerging Economies, 4(08), 25-41.
Chi, H., Vu, T. V., Nguyen, H. V., & Truong, T. H. (2023). How financial and non-financial rewards moderate the relationships between transformational leadership, job satisfaction, and job performance. Cogent Business & Management, 10(1), 2173850. https://doi.org/10.1080/23311975.2023.2173850.
Chua, Y. P. (2022). A step-by-step guide PLS-SEM data analysis using SmartPLS 4. Researchtree Education.
Cwibi, M. (2022). Management’s perceptions of effective employee reward systems at selected five-star hotels in the Cape Town central business district [Master’s dissertation, Cape Peninsula University of Technology]. https://doi.org/10.25381/cput.22494637.v1
Dogonyaro, H. (2021). Employee Retention Strategy in the Hospitality Industry (Doctoral dissertation, Walden University). 10579. https://scholarworks.waldenu.edu/dissertations/10579
Geleto, A., Baraki, N., Atomsa, G.E. & Dessie, Y. (2015). Job satisfaction and associated factors among health care providers at public health institutions in Harari region, eastern Ethiopia: a cross-sectional study. BMC Res Notes, 8(394), 1-7. https://doi.org/10.1186/s13104-015-1368-5
Hair, J. F., Howard, M. C., & Nitzl, C. (2020). Assessing measurement model quality in PLS-SEM using confirmatory composite analysis. Journal of Business Research, 109, 101-110. https://doi.org/https://doi.org/10.1016/j.jbusres.2019.11.069.
Hair, J. F., Hult, G. T., Ringle, C. M., Sarstedt, M., Castillo-Apraiz, J., Cepeda Carrion, G., & Roldán, J. L. (2019). Handbook of Partial Least Squares Structural Equation Modeling (PLS-SEM) (2nd edition). Sage.
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2-24. https://doi.org/10.1108/EBR-11-2018-0203.
Hair Jr, J. F., Sarstedt, M., Ringle, C. M., & Gudergan, S. P. (2023). Advanced issues in partial least squares structural equation modeling. Sage Publications.
Hajiali, I., Fara Kessi, A. M., Budiandriani, B., Prihatin, E., & Sufri, M. M. (2022). Determination of Work Motivation, Leadership Style, Employee Competence on Job Satisfaction and Employee Performance. Golden Ratio of Human Resource Management, 2(1), 57 – 69. https://doi.org/10.52970/grhrm.v2i1.160
Hemamala Sumanasena, M. L., & Fareed Mohamed, N. (2022). Teacher job satisfaction: a review of the literature. Muallim Journal of Social Sciences and Humanities, 6(4), 1-12. https://doi.org/10.33306/mjssh/209
Henseler, J., Ringle, C. M. and Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115-135. https://doi.org/10.1007/s11747-014-0403-8
Kock, F., Berbekova, A., & Assaf, A. G. (2021). Understanding and managing the threat of common method bias: Detection, prevention and control. Tourism Management, 86, 104330, 1-10. https://doi.org/https://doi.org/10.1016/j.tourman.2021.104330
Latham, G. P., & Budworth, M. H. (2020). The study of work motivation in the 20th and 21st centuries in L. Koppes Bryan (Ed.), Historical Perspectives in Industrial and Organizational Psychology, (2nd ed., 11, pp. 203-226). Routledge.
Locke, E. A. (1969). What is job satisfaction? Organizational Behavior and Human Performance, 4(4), 309-336. https://doi.org/https://doi.org/10.1016/0030-5073(69)90013-0.
Locke, E. A. & Latham, G.P. (2004). What should we do About Motivation Theory? Six Recommendations for the Twenty-First Century. Academy of Management Review, 29(3), 388-403. https://doi.org/10.5465/amr.2004.13670974
Maan, A. T., Abid, G., Butt, T. H., Ashfaq, F., & Ahmed, S. (2020). Perceived organizational support and job satisfaction: a moderated mediation model of proactive personality and psychological empowerment. Future Business Journal, 6(1), 21. https://doi.org/10.1186/s43093-020-00027-8. https://doi.org/10.1186/s43093-020-00027-8
Mahmoud, A.B., Fuxman, L., Mohr, I., Reisel, W.D. and Grigoriou, N. (2021). “We aren’t your reincarnation!” workplace motivation across X, Y and Z generations. International Journal of Manpower, 42(1), 193-209. https://doi.org/10.1108/IJM-09-2019-0448
Marinucci, F., Majigo, M., Wattleworth, M., Paterniti, A. D., Hossain, M. B., & Redfield, R. (2013). Factors affecting job satisfaction and retention of medical laboratory professionals in seven countries of Sub-Saharan Africa. Human Resources for Health, 11(38), 1-7. https://doi.org/10.1186/1478-4491-11-38.
Mat Tiya, F. A., & Mohd Yunos, S. N. M. (2021). Job Satisfaction and Quality of Work Life As a Commercial Flight Crew- A Review. Progress in Aerospace and Aviation Technology, 1(1), 7-14. https://doi.org/10.30880/paat.2021.01.01.002.
Mira, M., Choong, Y & Thim, C. (2019). The effect of HRM practices and employees’ job satisfaction on employee performance. Management Science Letters, 9(6), 771-786. https://doi.org/10.5267/j.msl.2019.3.011
Nguyen, H. D., Tran, D. M. T., Vu, T. B., & Le, P. T. T. (2020). An Empirical Study of Affective Commitment: the Case of Machinery Enterprises in Hochiminh City. Organizations and Markets in Emerging Economies, 11(2), 429-455.
Pantouvakis, A., Vlachos, I. and Polemis, D. (2023). The impact of maritime service quality on employee satisfaction by seafarers rank: evidence from a global survey grounded on ERG theory. International Journal of Quality & Reliability Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IJQRM-12-2022-0354
Pinder, C. C. (2008). Work motivation in organizational behavior. Psychology Press. https://doi.org/10.4324/9781315734606
Putri, S. M. S., & Putranto, N. A. R. (2020). The Relationship between Employee Motivation and Employee Performance in BPR TASPEN. In Proceeding of International Conference on Management, Education and Social Science (Vol. 1, No. 1, pp. 22-34). https://doi.org/10.31098/mess.v1i1.10
Riyanto,S., Endri, E., & Herlisha, N. (2021). Effect of work motivation and job satisfaction on employee performance: Mediating role of employee engagement. Problems and Perspectives in Management, 19(3), 162-174. https://doi:10.21511/ppm.19(3).2021.14.
Rybnicek, R., Bergner, S. & Gutschelhofer, A. (2019). How individual needs influence motivation effects: a neuroscientific study on McClelland’s need theory. Review of Managerial Science, 13, 443-482. https://doi.org/10.1007/s11846-017-0252-1
Schunk, D. H., & DiBenedetto, M. K. (2020). Motivation and social cognitive theory. Contemporary Educational Psychology, 60, 101832. https://doi.org/https://doi.org/10.1016/j.cedpsych.2019.101832.
Shikalepo, E. E. (2020). The role of motivational theories in shaping teacher motivation and performance: A Review of Related literature. International Journal of Research and Innovation in Social Science (IJRISS), 4(4), 64-76. URL: https://www.rsisinternational.org/journals/ijriss/Digital-Library/volume-4-issue-4/64-76.pdf
Sobaih, A. E. E., & Hasanein, A. M. (2020). Herzberg’s theory of motivation and job satisfaction: Does it work for hotel industry in developing countries? Journal of Human Resources in Hospitality & Tourism, 19(3), 319-343. https://doi.org/10.1080/15332845.2020.1737768
Steers, R. M., Mowday, R. T., & Shapiro, D. L. (2004). Introduction to Special Topic Forum: The Future of Work Motivation Theory. The Academy of Management Review, 29(3), 379-387. https://doi.org/10.2307/20159049
Stefan, S., Popa, S., & Albu, C. (2020). Implications of Maslow›s Hierarchy of Needs Theory on Healthcare Employees› Performance. Transylvanian Review of Administrative Sciences, 16(59), 124-143. http://dx.doi.org/10.24193/tras.59E.7