ISBN
Electrónico
978-607-8964-14-7
Fecha de publicación
21-12-2024
Licencia
D. R. © copyright 2024; Eduardo Arango Herrera y Nallely Guadalupe Hernández Hernández.
Boulevar Adolfo López Mateos SN, Centro Universitario, 87149 Cdad.
Victoria, Tamaulipas.
Yesenia Sánchez Tovar
Universidad Autónoma de Tamaulipas
0000-0002-4299-191X
Karina Guadalupe Cortina Calderón
Universidad Autónoma de Tamaulipas
0000-0003-4494-5017
Julio César Castañón Rodríguez
Universidad Autónoma de Tamaulipas
0000-0003-4396-9973
Acerca de
En el contexto actual, la interacción con la Inteligencia Artificial (IA) se ha integrado en nuestras actividades diarias. El análisis de la interacción entre humanos e IA adquiere un valor significativo, puesto que se anticipa que estas interacciones se expandirán y se volverán más comunes en el futuro (Li y Sung, 2021). Por ejemplo, las personas, en la era actual han comenzado a leer artículos de noticias escritos por IA, a utilizar automóviles autónomos, a recibir entregas transportadas por drones y a concertar horarios con sus asistentes asistidos por alguna IA.
El valor potencial de la tecnología de la IA tiene una amplia gama de aplicaciones de entre las principales se encuentran la medicina (Wellsandt et al., 2020), la educación (Flores et al., 2022), la asistencia del hogar (Xie et al., 2023) y las compras (Balakrishnan y Dwivedi, 2021), entre muchas otras. En realidad, en la vida cotidiana, ya desde hace varios años las personas han venido interactuando con aplicaciones de IA, desde al usar Netflix, utilizando datos y algoritmos avanzados, la IA ofrece recomendaciones de películas personalizadas. Así como en Facebook, al identificar rostros en las fotos y sugerir etiquetas para esas caras (Li y Sung, 2021).
Es notable la expansión de la IA a través de diversos dispositivos impulsados por la misma, entre los cuales se encuentran los asistentes digitales (AD) (Brill et al., 2019). Entre los más comunes se encuentran tales como Siri y Alexa, que se integraron en dispositivos ya existentes en el mercado y que se han convertido en una presencia frecuente en la vida cotidiana de las personas (Li y Sung, 2021). En esta misma noción, se han desarrollado una gama diversa de dispositivos, como asistentes de voz y chatbots, que son capaces de interactuar con los usuarios mediante comandos de voz o texto (Pantano y Pizzi, 2020). Por ejemplo, Amazon lanzó el Amazon Echo para mejorar la interacción del usuario con su asistente virtual (Li y Sung, 2021), consolidando así a los AD como una realidad tecnológica en constante evolución (Ramadan, 2021).
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